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Our shipping options are simple and affordable! Let us know if additional shipping options are important to you, and we'll add services as demand warrants. We do not combine offers. Free shipping cannot be associated with any promotional offers and/or discounted items.
SHIPPING GUIDELINES
Order shipments require 2-7 business days to reach their destination except for custom order. Deliveries do not occur on Saturdays, Sundays or Holidays. Orders placed before 12:00 noon EST typically enter the shipping system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until shipper physically picks the package(s) up from our warehouse that afternoon. Additional charges may apply for the Western Provinces, Nunavit, the Northwest territories, the Yukon, and other rural areas. Additional charges may also apply for oversized items. If additional charges apply, we will contact you before processing your order.
ORDER CHANGES
Changes to orders cannot be made after 1:00pm EST on business days, as packages may already be en route to their destination(s).
RETURNS
We want you to be delighted with your purchase. Most purchases can be returned within 14 days for a refund except for special order or replacement parts. No exchange or refund will be issued after 14 days from the date of purchase. Just contact us for an RMA number prior to return shipping. We will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging (unopened and resellable condition)
2) Manufacturer tags are intact.
3) It is in unused condition.
Returned items not meeting these criteria are subject to a 25% or more restocking fee depending on the condition of the returned items. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, we will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item.
Refunds will be provided in the same tender that the purchase was paid in:
Cash will be refunded in cash. Debit card will be refunded to the original debit card. Credit card will be refunded to the original credit card. - Gift Cards will be returned on a gift card.
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.Products returned without an RMA are subject to a 25% or more restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
Please send us an e-mail at service@bbbuggy.ca requesting an RMA number in the event of a return or if you have any questions about our return policy. We reserve the rights to refuse any returns that are not meeting these criteria.
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